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Judaic Jewelry Handmade by a Local Artisan! Questions? 615-490-2177 - Ahava Jewelry

Frequently Asked Questions

Have any questions or concerns? I am always ready to help!
Text or call me at (615) 490-2177 or send me an email at designsbyleigha@gmail.com

Shipping  

What are your delivery options?

USA residents have 3 options; 1st Class Mail, Priority Mail or Express Mail. I create and ship everything the next business day. If your item is going to be delayed for any reason, I will contact you and let you know. For pricing add your item to the cart and enter your zip... A general idea is Free for 1st class mail, $7 for priority and $30 for express.  

How do I track my order? 

You will get an automated email from the USPS with your tracking information. If you need to call the USPS have your tracking information ready. You can contact them via email or telephone...  https://www.usps.com/help/contact-us.htm  

Do you provide International delivery?

Yes. There are some items and quantities that we are unable to ship out-of-country. We will let you know ASAP if this pertains to your order. The arrival time on international packages is also completely dependent on the time the package spends in customs, in your country. There may be additional costs for international packages ONLY. The amount that is charged on your credit card today does NOT include any additional fees you may owe to customs. Those fees vary by country. I have heard that if the package is a "gift" sometimes they don't charge taxes.

Which clasp is the best?

I offer lobster claw, toggle and slide clasps. I recommend a slide claps if there are 3, 4 or 5 string bracelet or necklace. It will allow the multiple string to lay nicely next to each other. A lobster claw clasp is the safest. The toggle clasps are the easiest to get on and offer for people with arthritis. So the question, "which clasp is the best" depends on the dexterity of the recipient, aesthetics vs. safety and personal preference. I have put all 3 on my personal bracelets. Here is a link to pictures of my clasp options.

What is your Return Policy?

There are no returns or exchanges for items that have been personalized unless I made a mistake (which has happened twice since 2001). However, I will exchange a bracelet if you don't like the design someone else picked out for you =). Please text, call or email us (scroll up) and let us know why you are returning the item and which item you would like. Please note we can not give credit for returns lost or damaged during shipment so please insure your package. It is very important that you package your item in a box to return it so that beads/items don't get damaged. There will be fees if we need to replace beads or clasps damaged during shipping. 
 

Your Size and Satisfaction is Guaranteed

We will gladly resize your bracelet, necklace or anklet for free, in the event that it doesn't fit, within 30 days of purchase (you just pay shipping costs). Beyond 30 days there will be a $10.00 restringing fee (plus shipping) unless it was a gift. Gifts have a 60-day window. We will repair or replace any of our bracelets if they contain defective components or manufacturing defects within 12 months of purchase. 
  

How do I know what size to order?

Bracelets

Most bracelets in stores are 7 1/2". That is average in the USA. If it isn't a surprise, I recommend that you measure your wrist or your recipient's wrist, at the smallest point, snug but not tight, and add 3/4" e.g. If the wrist measures 6 3/4" and you add 3/4", the size you would order would be 7 1/2" for a 1-string bracelet. Bigger than a 1-string? A slide bracelet? Just aren't sure? Ask me! (scroll up)

Necklaces

A choker is about 16". An 18" necklace will generally lay on your collar bone. A 36" necklace will usually hang down to your stomach and is the length I wear over big sweaters.

How to clean your jewelry

Clean your sterling silver jewelry with a Sunshine ® Polishing Cloth or any soft sterling silver cleaning cloth. First, gently rub off any excess makeup. Remember silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too harshly. Then use the polishing cloth to shine your piece.
 

Storing your sterling silver

Store your piece in an airtight zip lock bag. Save the one it came in, it works perfectly. This will help prevent some tarnishing. Remember sterling silver is meant to be worn and your body oils also help prevent tarnishing.
 

Excessive tarnish

Do not use liquid jewelry cleaner on your jewelry. To clean away excessive tarnish, clean your sterling with a soft cloth. You may also use a nonabrasive brand name paste silver polish to remove excessive tarnish. A silver cloth is the best way to remove tarnish from jewelry. Be sure the item to be cleaned is free from dust and other abrasives. Note: Liquid silver cleaner will remove the black (tarnish) coloring from the letter blocks and Bali beads and may discolor the beads.

 


Swarovski Crystals

These brilliantly faceted Swarovski Crystal beads are precision cut and among Swarovski's most popular beads. I carry 18 different colors in 3 different sizes. I have all 12 birthstone colors plus black, grey, purple, yellow, teal and peach.

Square or Cube in 6mm or 8mm

January Swarovksi Crystal Cube or Square
January
Dark Red
February Swarovksi Crystal  Cube or Square
February
Lavender
Aquamarine or March Swarovksi Crystal  Cube or Square
March
Aquamarine
April Swarovksi Crystal Cube or Square
April
Diamond
May Swarovksi Crystal Cube or Square
May
Dark Green
June Swarovksi Crystal Cube or Square
June
Violet
July Swarovksi Crystal Cube or Square
July
Ruby Red
Peridot or August Swarovksi Crystal Cube or Square
August
Peridot
Sapphire Swarovksi Crystal  Cube or Square
September
Dark Blue
Pink  or October Swarovksi Crystal Cube or Square
October
Pink
Golden Topaz or November Swarovksi Crystal Cube or Square
November
Golden Topaz
December or Blue Topaz  Cube or Square
December
Light Blue
Black Swarovksi Crystal Cube or Square
Black
Grey Swarovksi Crystal Cube or Square
Grey
Purple Swarovksi Crystal Cube or Square
Purple
Yellow Swarovksi Crystal Cube or Square
Yellow
Teal Swarovksi Crystal Cube or Square
Teal
Peach Swarovksi Crystal Cube or Square
Peach


Round in 4mm, 6mm or 8mm

January Swarovksi Crystal Round
January
Dark Red
February Round Swarovksi Crystal
February
Lavender
March Round Swarovksi Crystal
March
Aquamarine
April Round Swarovksi Crystal
April
Diamond
May Round Swarovksi Crystal
May
Dark Green
June Round Swarovksi Crystal
June
Violet
July Round Swarovksi Crystal
July
Ruby Red
August Round Swarovksi Crystal
August
Peridot
September ROund Swarovksi Crystal
September
Dark Blue
October Round Swarovksi Crystal
October
Pink
November Round Swarovksi Crystal
November
Golden Topaz
December Round Swarovksi Crystal
December
Light Blue
Black Round Swarovksi Crystal
Black
Grey Round Swarovksi Crystal
Grey
Purple Round Swarovksi Crystal
Purple
Yellow Round Swarovksi Crystal
Yellow
Teal Round Swarovski Crystal
Teal
Peach Round Swarovksi Crystal
Peach


Bicone or Diamond in 4mm, 6mm or 8mm

January Bicone or Diamond Swarovksi Crystal
January
Dark Red
February Diamond or Bicone Swarovksi Crystal
February
Lavender
March  Diamond or Bicone Swarovksi Crystal
March
Aquamarine
April  Diamond or Bicone Swarovksi Crystal
April
Diamond
May  Diamond or Bicone Swarovksi Crystal
May
Dark Green
June  Diamond or Bicone Swarovksi Crystal
June
Violet
July Diamond or Bicone Swarovksi Crystal
July
Ruby Red
August Diamond or Bicone  Swarovksi Crystal
August
Peridot
September Diamond or Bicone  Swarovksi Crystal
September
Dark Blue
October Diamond or Bicone Swarovksi Crystal
October
Pink
November  Diamond or Bicone Swarovksi Crystal
November
Golden Topaz
December Diamond or Bicone Swarovksi Crystal
December
Light Blue
Black Diamond or Bicone Swarovksi Crystal
Black
Grey Diamond or Bicone Swarovksi Crystal
Grey
Purple Diamond or Bicone Swarovksi Crystal
Purple
Yellow Diamond or Bicone Swarovksi Crystal
Yellow
Teal Diamond or Bicone Swarovksi Crystal
Teal
Peach Diamond or Bicone Swarovksi Crystal
Peach



IMPORTANT: Sterling silver is an alloy containing metals that react with chemicals found in air and produce tarnish; high moisture levels, exposure to sunlight and contaminants such as salt water increase this reaction. Take steps to protect your sterling findings by keeping them in airtight packages, use tarnish-resistant products (such as tarnish tabs or strips) that absorb harmful chemicals, and store sterling findings in a cool, dry place. Most tarnish is easily removed by polishing with a mild abrasive or soaking in an anti-tarnish solution.