Frequently Asked Questions
8am-8pm CST - 7 days a week!
Text or call me at (615) 490-2177 or after hours send me an email: firstname.lastname@example.org
Need it fast? No problem!
If you order before 9am EST it will ship that day, via the USPS.
What is your Return Policy?
There are no returns or exchanges for items that have been personalized unless I made a mistake (which has happened twice since 2001). However, I will exchange a bracelet if you don't like the design someone else picked out for you =). Please text, call or email us (scroll up) and let us know why you are returning the item and which item you would like. Please note we can not give credit for returns lost or damaged during shipment so please insure your package. It is very important that you package your item in a box to return it so that beads/items don't get damaged. There will be fees if we need to replace beads or clasps damaged during shipping.
Your Size and Satisfaction is Guaranteed
We will gladly resize your bracelet, necklace or anklet for free, in the event that it doesn't fit, within 30 days of purchase (you just pay shipping costs). Beyond 30 days there will be a $10.00 restringing fee (plus shipping) unless it was a gift. Gifts have a 60-day window. We will repair or replace any of our bracelets if they contain defective components or manufacturing defects within 12 months of purchase.
These message beads can be added to most of my bracelets or necklaces. They cannot be added to any snake chain necklaces or bracelets or the leather bracelets and necklaces because the hole is too small. The beads are made in the USA and .925 sterling silver. They are approximately 3/7" (11mm) x 1/3" (8mm) with a hole size of 1.8mm.
.925 sterling silver snake
.925 sterling silver ball
.925 sterling silver rolo
Black Greek Leather (not pictured)
Symbols & Special Characters
Silver and Gold Charms
I have 100's of sterling silver and gold charms. Here are some of my Judaic charms.
See all of my charm options: Click here to see charms
English to Hebrew Translations
Can't decide which one will be perfect? Don't know the size? A Gift Certificate is the solution. They can be used on any of my websitess!
Go to Gift Certificates...
Semi-precious v. Precious Stones
In the 19th century the terms "precious" and "semi-precious" were coined to discern the difference between rare and very valuable gemstones from non-rare gemstones. The gemstones defined are precious were diamonds, emeralds, sapphire and rubies because of their rarity, beautiful, popularity and high market value. All other gemstones are considered to be "semi-precious". However, many semi-precious gemstones are just as rare, beautiful and as expensive as the "precious" gemstones. I don't carry any diamonds, emeralds, sapphires or rubies.
Gold Alphabet Block Letters
We have high quality lead free pewter Alphabet Beads in gold tone, made in the U.S.A. The antique gold tone comes from 22 karat antiqued gold plating over the pewter and the gold block letters are 7mm x 6mm x 2.5mm.
Earring Style OptionsYou can get a coordinating set of earrings for any bracelet or necklace you order. Here are your options for earring holders. I use the lever backs when I make all my earrings, because they are safest. If you would prefer one of the other styles (and there isn't an option to select a your style) just let me know after you place your order with an email, call or text.
How do I know what size to order?
Most bracelets in stores are 7 1/2". That is average in the USA. If it isn't a surprise, I recommend that you measure your wrist or your recipient's wrist, at the smallest point, snug but not tight, and add 3/4" e.g. If the wrist measures 6 3/4" and you add 3/4", the size you would order would be 7 1/2" for a 1-string bracelet. Bigger than a 1-string? A slide bracelet? Just aren't sure? Ask me! (scroll up)
A choker is about 16". An 18" necklace will generally lay on your collar bone. A 36" necklace will usually hang down to your stomach and is the length I wear over big sweaters.
How to clean your jewelry
Clean your sterling silver jewelry with a Sunshine ® Polishing Cloth or any soft sterling silver cleaning cloth. First, gently rub off any excess makeup. Remember silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too harshly. Then use the polishing cloth to shine your piece.
Storing your sterling silver
Store your piece in an airtight zip lock bag. Save the one it came in, it works perfectly. This will help prevent some tarnishing. Remember sterling silver is meant to be worn and your body oils also help prevent tarnishing.
Do not use liquid jewelry cleaner on your jewelry. To clean away excessive tarnish, clean your sterling with a soft cloth. You may also use a nonabrasive brand name paste silver polish to remove excessive tarnish. A silver cloth is the best way to remove tarnish from jewelry. Be sure the item to be cleaned is free from dust and other abrasives. Note: Liquid silver cleaner will remove the black (tarnish) coloring from the letter blocks and Bali beads and may discolor the beads.
Sterling Silver, Silver Plated and Silver Filled
All of my "silver" beads are " .925 sterling silver". I do not carry any silver filled or silver plated beads. To be called "Sterling Silver" the product (bead in this case) has to have a minimum of .925 sterling. If I label anything "silver" it is the highest-grade "sterling silver" and it contains at a minimum of .925 silver, which is the industry standard. My gold beads are all 14k gold-filled. A MUCH higher quality than gold plated beads.
Do you need a personal shopper? I am here to help!
If you don't know what to buy for him or her, I am here to help you. Just call or email me the first name, age, gift occassion, price range and unique or special characteristics of the individual you want to make feel special and I will send you suggestions for the perfect personalized gift for him/her. I can also gift wrap it and send it when you want/need it to be sent! Let me make your gift-giving fast and easy! Call / Text: 615-490-2177 or Email: email@example.com
.925 sterling silver & 14k gold-filled lobster, toggles and slide clasps
Which clasp is the best?
I offer lobster claw, toggle and slide clasps. I recommend a slide claps if there are 3, 4 or 5 string bracelet or necklace. It will allow the multiple string to lay nicely next to each other. A lobster claw clasp is the safest. The toggle clasps are the easiest to get on and offer for people with arthritis. So the question, "which clasp is the best" depends on the dexterity of the recipient, aesthetics vs. safety and personal preference.
IMPORTANT: Sterling silver is an alloy containing metals that react with chemicals found in air and produce tarnish; high moisture levels, exposure to sunlight and contaminants such as salt water increase this reaction. Take steps to protect your sterling findings by keeping them in airtight packages, use tarnish-resistant products (such as tarnish tabs or strips) that absorb harmful chemicals, and store sterling findings in a cool, dry place. Most tarnish is easily removed with a polishing cloth. Do NOT soak in an anti-tarnish solution.
*ProofAfter you place your order online, if you would like to see a proof of your design before I finish it up, please text the name your order is under (e.g. Proof please-Linda Smith) to (615) 490-2177. I will never sell or give away your telephone number and will ONLY contact you with questions and/or to send you a proof.
"Linda received her bracelet yesterday. With blizzards in CO, mail was delayed 2 days, but finally arrived in her box yesterday. She LOVES it, and it's the perfect size. She put it on immediately and said that she will not take it off. Period! She leaves for Israel Tuesday, and is so excited to be wearing this during her travel, and when she will present a new business plan, before YHWH at the Wall.
Thank you so much! What a blessing." Jen more...
IMPORTANT: Sterling silver is an alloy containing metals that react with chemicals found in air and produce tarnish; high moisture levels, exposure to sunlight and contaminants such as salt water increase this reaction. Take steps to protect sterling silver by keeping it in airtight packages when it isn't being worn, use tarnish-resistant products (included in the bag) that absorb harmful chemicals, and store sterling findings in a cool, dry place. Most tarnish is easily removed by using the free polishing cloth I include with each bracelet, necklace, anklet or earrings ordered.